1. Digital products — courses, e-books, templates & playbooks
- Digital products are delivered instantly on successful payment (course access is unlocked, or a file becomes available for download).
- If a digital product isn't useful to you, you can request a full refund within 14 days of purchase. You don't need to give a reason. The 14 days are counted from the date of purchase (the day your payment is confirmed).
- Once a refund is issued, your licence to use the product ends and access is removed where possible; please delete any copies you downloaded.
- We may decline requests that show clear abuse, such as repeatedly buying and refunding the same product.
2. App subscriptions (such as Kopiva)
- App subscriptions are billed monthly and renew automatically until you cancel. You can cancel at any time: cancelling stops future renewals, your plan runs until the end of the month you have paid for, and you can still sign in and see everything you made.
- You may request a refund within 14 days of a payment, for the unused share of that payment's posts. The 14 days are counted from the date of that payment, and each monthly payment has its own 14-day window.
- The unused share is the proportion of that payment's post allowance you have not used. For example, if a payment included 100 posts and you have used 30, 70% of that payment is refunded. If all of that payment's posts have been used, there is nothing left to refund.
- The free trial involves no payment, so there is nothing to refund.
- For subscriptions bought through Paddle (outside India, once Paddle checkout is enabled), request your refund through paddle.net or the link in your Paddle receipt, or email us and we will pass it on. Paddle issues the refund as Merchant of Record, and its buyer terms may give you additional rights.
3. Exceptions — technical or delivery faults
If a purchased digital product is materially defective, inaccessible due to a fault on our side, or significantly different from its description, contact us within 14 days of purchase. We will investigate and, where the fault is confirmed, offer a fix, replacement access, or a refund at our discretion.
4. How to request a refund or cancellation
- Email info@ellegre.com with your order/payment reference, the product or service purchased, and the reason for your request.
- We will acknowledge your request and, where more information is needed, ask for it directly.
- We aim to respond to all refund/cancellation requests within 5 business days.
5. Refund timelines
Approved refunds are issued to the original payment method through the original payment provider: Razorpay for payments in India; Paddle, as Merchant of Record, for orders placed through Paddle checkout once it is enabled; or PayPal for international payments made through PayPal. Once approved, refunds typically reflect in 5–10 business days, depending on your bank or card issuer's own processing time — this final step is outside our control.
6. No physical goods, no shipping
ellegre does not sell or ship physical goods. All products are digital, so this policy does not cover physical returns or shipping costs, which do not apply to any purchase on this Site.
7. Contact
Refund and cancellation requests, or any questions about this policy, can be sent to info@ellegre.com or via our Contact Us page.
This policy is issued by QUALANZA INC, which owns and operates ellegre.com. Registered address: 66D, Park Street, Kolkata, West Bengal, India 700017.